Helpful answers for shopping Pet Love, from everyday pet essentials to gifts for the people who love them.

Are all products made to order?

No. Our collection includes two types of products: printed apparel, mugs and totes made to order through Printful, and pet toys, accessories and keepsakes shipped from a partner warehouse. Each product page explains how that item ships.

When will my order arrive?

For our made-to-order printed pieces, the current estimate is 2–5 business days for production, followed by delivery. Standard U.S. delivery is usually 3–4 business days after shipping. Partner-warehouse items currently show an estimated total delivery time of about 6–14 business days on their product pages. These are estimates, not guarantees; timing can vary by item, destination and busy periods. See the shipping policy and the individual product page before ordering.

Will everything arrive together?

Not always. Printed pieces and partner-warehouse items may ship separately. If your order contains items from different fulfillment partners, you may receive more than one package. Tracking is sent when an item ships.

Where do you ship, and what does shipping cost?

We ship to addresses in the United States only. Delivery options and the shipping charge for your specific cart are shown at checkout. Rates can differ by product and fulfillment partner. Please review the total before paying, especially when combining printed pieces with pet essentials.

Can I return an item?

Personalized, custom and made-to-order items: we do not accept returns or exchanges for a change of mind or an incorrect size choice. If an item arrives damaged, defective or incorrect, contact us within 30 days of delivery with your order number and clear photos. We will arrange a replacement, or a refund if a replacement is not possible.

Non-custom, ready-to-ship items: unused items in original condition may be eligible for return within 14 days of delivery. Contact us first for approval and instructions. Return shipping is the buyer’s responsibility unless the item is defective or incorrect. Please read the full return and refund policy.

How do I choose a size?

For apparel, compare a favorite garment laid flat with the measurements in our size guide. For pet accessories, check the dimensions on the product page and measure the intended space or your pet as appropriate. Please check before ordering.

How do I get help with an order?

Contact Pet Love with your order number and a brief description of what you need. For damaged or incorrect items, include clear photos so we can review the issue.